Terms & Conditions

Last updated: June 2026

1. About these terms

These Terms and Conditions ("Terms") apply to your use of this website and to plumbing services provided by Brab Plumbing ABN 57 662 404 257, a licensed plumbing business operating in Melbourne, Victoria Plumbing Licence No. 117551 ("we", "us", "our").

By using this website, requesting a quote, or engaging us to perform work, you agree to these Terms. Nothing in these Terms excludes, restricts or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

2. Our services

We provide residential and commercial plumbing services including emergency repairs, maintenance, blocked drains, hot water systems, gas fitting, bathroom renovations and related works. All work is performed by, or under the supervision of, a licensed plumber and completed in accordance with applicable Australian standards and Victorian plumbing regulations.

3. Quotes and pricing

• Quotes are provided free of charge and are based on the information available at the time, including your description of the issue.
• Unless stated otherwise, quotes are valid for 30 days from the date they are given.
• We provide fixed pricing wherever practical, agreed with you before work begins.
• If, once work commences, we discover conditions that could not reasonably have been identified beforehand (for example, concealed damage, inaccessible pipework or non-compliant existing work), we will advise you of any change in price and obtain your approval before proceeding with additional work.
• After-hours and emergency call-outs may attract higher rates. Any such rates will be communicated to you before we attend.

4. Bookings, access and cancellations

• You agree to provide safe and reasonable access to the property at the agreed time, including access to water, gas and electricity points as needed.
• If you need to cancel or reschedule, please give us as much notice as possible. We reserve the right to charge a reasonable call-out fee where we attend a booked job and cannot access the property or the booking is cancelled without reasonable notice.
• If you are not the property owner, you confirm you have the owner's authority to approve the work.

5. Payment

• Unless otherwise agreed in writing, payment is due on completion of the work.
• For larger projects such as renovations, we may agree a payment schedule with you in writing before work begins.
• We accept payment by card, bank transfer or cash. Invoices unpaid beyond the agreed terms may be subject to follow-up and, where necessary, recovery action, with reasonable recovery costs payable by you.
• Materials and goods supplied remain our property until paid for in full.

6. Guarantees and warranties

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services remedied if they are not rendered with due care and skill.

In addition to your statutory rights, we stand behind our workmanship. If something we have installed or repaired fails because of our workmanship, contact us and we will inspect and remedy it. This workmanship guarantee does not cover:

• Damage caused by misuse, neglect, accident or work performed by others
• Normal wear and tear or consumable parts
• Pre-existing issues unrelated to the work we performed
• Manufacturer faults in supplied products, which are covered by the manufacturer's warranty (we will assist you with any such claim)

7. Your obligations

• Provide accurate information about the issue and the property to the best of your knowledge
• Disclose any known hazards (for example, asbestos, structural issues or unsafe access)
• Keep pets secured and the work area reasonably clear while we are on site
• Obtain any necessary approvals from building management or owners' corporations where applicable

8. Liability

To the maximum extent permitted by law, and subject always to the Australian Consumer Law:

• We are not liable for loss or damage arising from pre-existing defects, concealed conditions, or work previously carried out by others
• We are not liable for indirect or consequential loss, except where such liability cannot lawfully be excluded
• Our liability for any claim relating to services we have provided is limited, at our election, to re-supplying the services or paying the cost of having the services supplied again

We hold public liability insurance appropriate to the work we perform.

9. Website use

• The content on this website is provided for general information about our services. While we keep it accurate and up to date, it does not constitute professional advice for your specific situation.
• All content on this website, including text, images and branding, is owned by or licensed to Brab Plumbing and may not be reproduced without our permission.
• You agree not to misuse this website, including by attempting to gain unauthorised access, submitting false enquiries, or using it for any unlawful purpose.
• This website may contain links to third-party sites. We are not responsible for the content or privacy practices of those sites.

10. Privacy

Personal information you provide through this website or in the course of our work is handled in accordance with our Privacy Policy.

11. Changes to these terms

We may update these Terms from time to time. The current version will always be available on this page. Changes apply from the date they are published and do not affect work already quoted or in progress, unless agreed with you.

12. Governing law

These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria.

13. Contact us

• Phone: 0450 532 504
• Email: [email protected]
• Brab Plumbing, Melbourne, Victoria ABN 57 662 404 257 Plumbing Licence No. 117551