Privacy Policy

Last updated: June 2026

1. Who we are

Brab Plumbing ABN 57 662 404 257 ("we", "us", "our") is a plumbing services business based in Melbourne, Victoria. We are committed to protecting your personal information and handling it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what information we collect, why we collect it, how we use and store it, and the choices you have.

2. What information we collect

We collect personal information that you provide directly to us, including when you:

• Submit an enquiry through our website contact form
• Call, text or email us
• Book or receive plumbing services
• Communicate with us about a quote, job or invoice

The types of information we may collect include:

• Your name and contact details (phone number, email address)
• Your property address and access details relevant to performing work
• Details about your plumbing issue or job, including any photos you send us
• Payment and billing information needed to invoice you
• Records of our communications with you

3. How we collect it

We collect information directly from you through our website forms, by phone, SMS, email, and in person while carrying out work. Our website enquiry form is processed through our customer relationship management (CRM) platform, which securely stores your enquiry so we can respond to it.

4. Why we collect and use your information

We collect and use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule, perform and follow up on plumbing services
• Send booking confirmations, reminders and service updates
• Issue invoices and process payments
• Keep records required for warranty, compliance and insurance purposes
• Ask for feedback or a review after a completed job
• Comply with our legal obligations

We will not use your information for purposes unrelated to providing our services without your consent.

5. Marketing communications

From time to time we may send you service reminders or updates about our services. You can opt out at any time by replying STOP to any SMS, using the unsubscribe link in any email, or contacting us directly. Opting out of marketing will not affect messages essential to a job you have booked.

6. Who we share information with

We do not sell your personal information. We may share it only with:

• Service providers we use to run our business, such as our CRM and communications platform, accounting and invoicing software, and payment processors
• Subcontractors or suppliers where necessary to complete your job
• Our insurers, legal or professional advisers where required
• Government bodies or regulators where required by law

Some of the service providers we use may store data on servers located outside Australia (for example, in the United States). Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

7. How we store and protect your information

Your information is stored in secure, access-controlled systems, including our CRM platform. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of electronic storage is completely secure, and we cannot guarantee absolute security.

We keep personal information only as long as it is needed for the purposes described in this policy, or as required by law (for example, taxation and warranty record-keeping), after which it is deleted or de-identified.

8. Cookies and website analytics

Our website may use cookies and similar technologies to make the site work properly and to understand how visitors use it. This may include basic analytics data such as pages visited and device type. This data is aggregated and does not identify you personally. You can control cookies through your browser settings.

9. Accessing or correcting your information

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. To do so, contact us using the details below. We will respond within a reasonable time and will not charge you for making a request.

10. Complaints

If you believe we have breached your privacy, please contact us first using the details below and we will investigate and respond. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date of the latest update shown at the top.

12. Contact us

For any privacy questions or requests:

• Phone: 0450 532 504
• Email: [email protected]
• Brab Plumbing, Melbourne, Victoria ABN 57 662 404 257