Open now · answering 24/7
Straight answers,
Straight answers,
before you call.
Everything Melbourne homeowners ask us about emergencies, pricing and bookings, answered honestly. Can't find yours? The phone is always faster.
Emergencies
Q01Do you really answer at 2am?
Yes. 24/7 means 24/7, including weekends and public holidays. When you call 0450 532 504 you speak to the plumber directly, not an answering service. We'll talk you through limiting the damage immediately and get a van moving.
Q02What counts as a plumbing emergency?
Anything actively causing damage or making your home unsafe: burst pipes, uncontrollable leaks, flooding, sewage backing up, no water at all, no hot water, or any suspected gas leak. If you're not sure, just call. We'd rather tell you it can wait until morning than have you mop all night.
Q03What should I do while I wait for you?
Turn off the water at the meter or the isolation valve (usually at the front of the property), switch off power to affected areas if water is anywhere near outlets, and move what you can out of the way. If you smell gas: turn off the gas at the meter, open windows, don't flick any switches, and get everyone outside.
Q04I smell gas. Should I call you or someone else?
Get everyone out first, then call us straight away on 0450 532 504. We're licensed for gas and treat every suspected leak as an emergency. If the smell is severe or you believe it's a mains issue, also call your gas distributor's faults line.
Pricing
Q05How much will my job cost?
Every job is quoted upfront, fixed-price, before any work begins, and the price we quote is the price you pay. No hourly-rate surprises, no padding. For emergencies we'll give you an honest range over the phone based on what you describe.
Q06Is there a call-out fee?
We'll always be straight about costs before we travel, including any after-hours component for middle-of-the-night work, so you can decide with the full picture. You'll never see a number on the invoice that wasn't agreed first.
Q07Do you charge more after hours?
After-hours emergency work does carry a higher rate than a weekday booking. That's true of any genuine 24/7 plumber. The difference is we tell you exactly what it is on the phone, before we leave. If it can safely wait until morning and save you money, we'll tell you that too.
Q08How can I pay?
Card, bank transfer or cash on completion. For larger jobs like renovations we'll set out a simple payment schedule in writing before work starts.
Bookings & service
Q09What areas of Melbourne do you cover?
We're Melbourne born and based, and service right across the metro area. For genuine emergencies we'll travel further, so call and we'll confirm on the spot.
Q10Can I book online instead of calling?
Absolutely. Hit any 'Book online' button on this site to lock in a time that suits you. For anything urgent, calling 0450 532 504 is always fastest.
Q11Are you licensed and insured?
Fully. All work is performed by a licensed plumber, covered by insurance, and completed to Australian standards, with compliance certificates issued where required so you have the paperwork for insurance or sale.
Q12Do you guarantee your work?
Yes, our workmanship is guaranteed. If something we've fixed isn't right, we come back and make it right. It's our name on the van.
Q13Do you work with landlords and property managers?
All the time. One number for every property, fixed pricing, photos and reports for your records, and tenant liaison handled directly so you don't have to play middleman.
Renovations
Q14Do you do full bathroom renovations?
We handle the complete plumbing scope, from rough-in to fit-off, and coordinate with your builder, tiler and electrician. The bathrooms in our recent work are all real Brab Plumbing jobs in Melbourne homes.
Q15Can you build a custom outdoor shower?
It's our signature work. Custom copper and brass outdoor showers, designed for your space and built to weather Melbourne beautifully. Send us a photo of your spot and we'll talk options.
Q16How long does a bathroom renovation take?
The plumbing scope typically runs in two stages: rough-in (1 to 3 days once walls are open) and fit-off (1 to 2 days after tiling). Total renovation time depends on your builder's schedule, and we turn up when promised so we're never the holdup.
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24 hours · 7 days · all of Melbourne